Get help with an exam

Each test sponsor requires different and/or specific information. You must be familiar with the required information to schedule your exam. The information you may be asked to provide may include, but is not limited to the following:

• Your name. The name used to schedule your appointment must EXACTLY match the name shown on your identification. At a minimum, the identification must be a valid, government-issued ID that shows your name in the English alphabet, your signature and your photograph.
• Your Social Security, Social Insurance or Prometric Testing I.D. (SP#) Number 
• Contact phone numbers – If there is a problem, we will use these numbers to reach you.
• Mailing address. Please provide the address to which you would like any paper correspondence sent.
• Exam number and title
• Eligibility information, if required
• E-mail address – Once again for contact purposes, this is often the fastest and most effective means of contact. Many test sponsors require e-mail contact information for registration.

Yes. Many test appointments can be canceled and/or rescheduled through the Prometric Web site. From the Prometric.com home page, click on the button for what you’d like to do (either cancel or reschedule). Then, simply follow the on-screen instructions which will walk you through the process, step by step.

As part of the process, you’ll need to provide the confirmation number you received when you scheduled your exam initially. You can find your confirmation number on the email you received from Prometric when you scheduled your exam. If you do not have your confirmation number, contact our customer service center to find the correct contact details for your location. Information on our customer service phone numbers will be available in your testing organization page on our website

The fee to reschedule an exam varies by testing organization, as does the amount of time you have to do so without penalty. Please check the procedures specific to the organization whose exam you are taking for rescheduling timeliness and penalties.

Please note that not all test sponsors require eligibility, therefore, you may be able to test immediately. For those programs requiring an eligibility ID, scheduling will be available within 48-72 hours of receiving authorization from the test sponsor.

The testing centers’ primary purpose is to administer exams. Some centers may schedule appointments if you call them directly, however, most will not. Test centers prefer to have all of their appointments scheduled online or through the Prometric Contact Center. It is fast and easy to schedule an exam using Prometric’s website. To begin, start by finding your exam under the test taker menu. 

When you go to our online registration Web site or speak to a representative from our Contact Center, you will be asked to provide your preferred test date. The first available time slot on that date will be offered to you. If your preferred appointment date is not available, you’ll be able to search for, and identify, an alternative date.

Sometimes unforeseen circumstances require a test center to unexpectedly close. Should this happen, we will make every effort to contact so that you don’t show up at the center. We will try contacting you by e-mail and by telephone, so please ensure that the contact information you provide during the scheduling and registration process is accurate.

Should your center unexpectedly close for any reason, you will be contacted by Prometric within 48-72 hours to reschedule your appointment. We apologize for any inconvenience.

It depends on the exam. Some exams are only available during select testing windows, and others are offered throughout the year. Depending on the exam, Prometric may administer same-day exams, from Monday through Friday and at times on the weekend if it’s available. Your test sponsor may provide you with specific information for the examination you are trying to schedule.

As part of the process, you’ll need to provide the confirmation number you received when you scheduled your exam initially, so please have it with you. If you do not have your confirmation number, please contact our customer service center.

A test sponsor/owner is not your employer or company sponsoring you to take an exam. Instead, the sponsor/owner is responsible for providing the test material – this could be a state, an organization, or an institution.

Only valid government issued IDs will be accepted, unless specified by your test sponsor.

Boki Technology Hub will allow candidates to bring water (still/non-carbonated) into the test room during their exam. No other beverages are permitted. All water must be in a clear or transparent container with a lid or cap. All labels must be removed, and the container will be inspected for notes or other test aids during the security check.  The candidate will need to remove the lid/cap for visual inspection by the Test Center staff. Should the container not meet the requirements outlined, the candidate will be required to put it in their locker and will not be allowed to take it into the test room. NOTE: Some test sponsors do NOT allow water in the test room, so please check your test sponsor’s rules.

With the implementation of this change, candidates will no longer require testing accommodation for water in the test room. Should a candidate require a non-water beverage, they will require testing accommodation, but a separate testing room will no longer be required.